Refund policy
Return and refund Policy
We have a 14-day returns policy. It starts on the day your parcel is delivered and the return day counts.
Please make sure to take good care of the item when trying them on.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must not be worn, washed, have any marks, odours, tears or be altered in any way. Returns will also not be accepted if the washing labels and original tag has been cut off. If your item isn’t in its original state, you will be refused an exchange or refund and you will receive the item back to you.
Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please allow 10 additional business days from the arrival and processing of your return for your credit card to reflect on your statement.
To start a return please email us support@adnkstores.com
We offer two options for returning your order:
- Return via Evri with a Prepaid Label (QR Code or Printable)If you'd like us to arrange the return for you, we can generate a shipping label via Evri. A £3.50 returns fee will apply for this service for UK customers. For returns outside the UK, an additional charge may apply depending on the destination.
- Return at Your Own Expense If you prefer to arrange the return yourself, there is no additional charge from us. However, please note that you will be responsible for the parcel in transit, and we cannot be held liable for any damage or loss that occurs while it's being shipped back to us. Please remember to keep your proof of postage.
Full Priced Items:
If you are unhappy with your order, you have 2 weeks from the date of receiving to organise a refund to your original payment method.
Please note that full refunds cannot be provided on sale items. However, we may offer store credit or an exchange for a different size, colour, or product. To arrange this, please email support@adnkstores.com . It is your responsibility to review our returns policy before making a purchase.
Free Shipping (spend over £80)
If you spend over £80 and qualify for free shipping (UK), but later choose to return your order, you will be responsible for both the original shipping fee and the return shipping fee.
Please insert your invoice.
Returns address:
ADNK Stores
72 Chiltern Road,
Warrington
WA2 9SP